Health and Social Services Initiative

Our Objective

“To have a formal Health and Social Ser­vices Networking Partnership Initiative committee consisting of members from community organizations, the health and social services sector and the English-speaking community working to­gether through cooperation and partnership to improve and maintain access to health and social services for the English-speaking population of the Côte-Nord Health Region 09.”

A few accomplishments…

  • Support to the regional health agency and the CISSS’s in our ter­ritory;
  • Wellness activities for seniors;
  • “Stand Up and Be Counted” cam­paign;
  • Assessments and reports on the needs of the North Shore English-speaking population;
  • Delivery of CHEP videoconference sessions in Baie-Comeau and Sept-Îles;
  • Community portrait of Sept-îles, in collaboration with the INSPQ;
  • Production of Community Health Guide: Resources for Seniors;
  • Development of a knowledge base of the English-speaking communities on the North Shore;
  • Intergenerational activities.
Helping English-speaking individuals navigate Quebec’s health and social services system.

Patient Navigator Service

Navigating the healthcare system can be challenging, especially when language barriers make it difficult to access information, understand medical procedures, or communicate with healthcare providers.

The North Shore Community Association (NSCA), through its Health and Social Services Initiative, offers a Patient Navigator service to support English-speaking individuals and families across the North Shore.

Our Patient Navigator provides personalized guidance and assistance to help individuals better understand and access the healthcare services they need.

How Can a Patient Navigator Help?

  • Provide guidance on navigating Quebec’s health and social services system.
  • Help patients prepare for and understand medical appointments.
  • Assist with communication and language-related challenges.
  • Offer information about available healthcare and community resources.
  • Provide practical and emotional support to patients and their families.
  • Help coordinate access to services and address barriers to care.

Our goal is to make accessing healthcare easier, reduce stress, and ensure that English-speaking community members feel informed and supported throughout their healthcare journey.

Contact Our Patient Navigator

For more information or assistance, please contact the NSCA:

Baie-Comeau: 418-296-1545, ext. 3
Sept-Îles: 418-968-3148
Email: navigator@quebecnorthshore.org
Learn more: www.patientnavigator.ca

Some helpful apps and services

Travel 4 Health

A website created to support English-speaking patients from eastern regions in Quebec traveling away from home for medical services.

Health Passport App

Your health at your fingertips! An innovative new way designed to help you and your family keep track of essential health information, with helpful words and phrases in French to use when with a health professional or in an emergency.